Checking Emails

Every POP/IMAP accounts can be downloaded to users' computers by using an email client software.

Note

This section only applicable to POP/IMAP email accounts. Other type of email account cannot be downloaded to user's computer.

Receiving Emails

To receive emails, you need to set your email clients with the following configuration.

  • Protocol: POP3 or IMAP4. POP3 is more suitable for offline operation where you download all emails at once, empty the server mailbox, and read them offline. IMAP4 is more suitable for online operation, it supports more features but some implementation of client software will require emails to be stored on the server.

  • Port: use standard port number, 110 for POP3, and 143 for IMAP4

  • Hostname: pop.example.com or imap.example.com assuming your account's domain is example.com. Both will work by default for both protocols (POP3 or IMAP) assuming you haven't altered the corresponding aliases from subdomain menu. It is recommended to use imap.example.com for accessing using IMAP and pop.example.com for POP3.

  • Username: the complete email address, for example: 'john@example.com' without quotes. Or if your client software doesn't support @ sign, you can use % (percent) instead, for example: 'john%example.com' without quotes.

  • Password: the password you set for the POP/IMAP email account in question.

For more information about configuring popular email client software, please refer to Appendix C, Email Clients Configuration.

Sending Emails

To send emails, it is recommended to use indoglobal.com's SMTP server where possible. Alternatively, you may also use your ISP's SMTP server if possible. However, if you choose to use your ISP's SMTP server, please see the section called “Protecting Your Email With SPF”.

However, some ISPs doesn't provide an SMTP server you can use to send emails using email address hosted by our server. If this is the case, you can use our SMTP server as follows.

  • Protocol: SMTP

  • Port: 8025 or 587, please note this is not the standard SMTP port number

  • Hostname: smtp.example.com assuming your account's domain is example.com. This will work assuming you haven't altered the corresponding aliases from subdomain menu.

  • Username: the complete email address, for example: 'john@example.com' without quotes. Or if your client software doesn't support @ sign, you can use % (percent) instead, for example: 'john%example.com' without quotes.

  • Password: the password you set for the POP/IMAP email account in question.

Important

Due to the fact that our SMTP server is always farther than your ISP's SMTP server, sending email using our server will always be slower than using your ISP's SMTP server. To avoid abuses we are also forced to make the necessary changes to our SMTP server that could make it slower.

Note

Any email sent through our SMTP server will have its From address rewritten.

For more information about configuring popular email client software, please refer to Appendix C, Email Clients Configuration.

Checking Email Using Webmail

Webmail is a convenient way to check your email. With webmail you can check your email anywhere with Internet access and a standard web browser. You don't even need to configure an email client software when using webmail.

Note

Webmail can be used only for your POP/IMAP email accounts.

When first creating your account, your webmail is configured at http://webmail.example.com by default, assuming your domain is example.com. Please see Chapter 3, Subdomain and DNS for more information about subdomain and DNS in general.

To log on to webmail, you need to visit your webmail address using a web browser such as Mozilla or Microsoft Internet Explorer . On the login screen, specify your POP/IMAP account email address and password to log in. Inside the webmail, everything should be self explanatory.

Caution

On a shared or public computer, please make sure to log out from webmail when leaving your computer.

Checking Email From WAP Devices

You can also check your email using a WAP device such as cell phone or PDA. The address of WAPmail is the same as webmail, by default it is http://webmail.example.com assuming your domain is example.com.

Our webmail system will automatically detect your device. If you are using a standard web browser you will be redirected to standard web mail. If you are connecting using a cell phone, you will be redirected to a simplified WAP version.

Tip

Some mobile devices are also capable as a standard web browser. To force it to use WAP (i.e. to conserve bandwidth), you can use URL like http://webmail.example.com/wap instead.

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