Log Files and Analysis

Every hit to your web site will be logged to a log file on our server. That log file will then be rotated, archived to your account, and analyzed once every 24 hours.

Active Log Files

Before getting rotated, every log files are not owned by your account. If your account username is u777, your active log files are stored under directory /home/userdata/u777/logs/. Every log files under this directory are still active, data is still being written into it. Inside this directory, there are several log files:

  • active_http_access_log, logs access to HTTP web server.

  • active_https_access_log, logs access to HTTPS web server.

  • active_httpdav_access_log, logs access to WebDAV over HTTP server.

  • active_httpsdav_access_log, logs access to WebDAV over HTTPS server.

  • active_http_error_log, logs errors for HTTP web server.

  • active_https_error_log, logs errors for HTTPS web server.

  • active_httpdav_error_log, logs errors for WebDAV over HTTP server.

  • active_httpsdav_error_log, logs errors for WebDAV over HTTPS server.

  • active_pop3_log, logs access to POP3 server.

  • active_smtpauth_log, logs email deliveries done using our SMTP server.

  • active_smtp_in_log, logs incoming email deliveries to your account.

  • active_smtp_out_log, logs outgoing email deliveries from your account.


Every active log files are not owned by your account. And therefore they won't use your account's disk space allocation.

Archived Log Files

Active log files are archived every 24 hours. Every 24 hours, all the active log files above are compressed and moved to your home directory. If your account's username is u777 then your log archive directory is /home/u777/logs.


We don't guarantee the log rotation will always run everyday. If you find one or several days are missing, you will find the data for the particular day(s) in the next archived log file.

Unlike the active logs, the archived log files do take up your account's disk space. You can set the maximum size of archived log files you want to keep in your account. If the amount of archived log files exceeds the specified maximum size, our system will start deleting old log files until they are below the specified maximum size. This maximum size defaults to 5000 KB. To change the maximum archived log files please do the following.

  1. Log on to SiteManager if you haven't already logged on.

  2. Go to Log Files & Analysis menu.

  3. Inside you will see the current maximum size of archived log files to keep. To change it, go to Change log files configuration menu.

  4. On the form, change the value of field 'Size of old log files to keep' and click Update.

You can also download the archived log files. You can download them using standard means such as FTP, scp or sftp.

Log Files Analysis

Your log files will also get analyzed by our system while rotated. The result of analysis will be stored under stats directory under your home directory. For example if your username is u777 then they are stored under /home/u777/stats. By default you can access them from a web browser by visiting http://stats.example.com, assuming your domain name is example.com.

Our system uses third party analysis engines when analyzing. Currently we use Webalizer and AWStats. By default only Webalizer engine is used. You can change which engine to use from Log Files & Analysis menu.

Access from web site to the analysis results (i.e. http://stats.example.com) by default is restricted only to group administrator. By default nobody is member of this group, you still need to define user that will be allowed to access them from Web Users & Groups.


You can change the time zone used in your log files and analysis results by changing the time zone setting at the Preferences menu.

To change which user or group that will be granted access to your analysis results, you can use Site analysis access control menu under Log Files & Analysis menu. For more information about access control in general please refer to the section called “Access Control Configuration”.

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