Using Global Email Password to Access Your User's Account

Sometimes it is necessary to be able to access your user's email account. Global email password can be used to access your user's email account without changing their regular password. You only need to use global email password in place of your user's regular password. For example, you can log on to your user's webmail account by using their username and the global email password. This will also work with your users' POP and IMAP accounts.


Although email accounts and Jabber ® instant messaging accounts share the same username and password, you cannot use global email password to log on to your user's Jabber ® account.

To change your global email password, please do the following:

  1. Log on to SiteManager if you haven't already logged on.

  2. Go to Email menu and then proceed to Edit Global Email Password.

  3. On the next screen, specify a password in both fields. Choose Update Global Password

  4. Now you will be able to use the password you specified in place of your user's password.

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