SSL (Secure Sockets Layer) or TLS (Transport Layer Security) is used to secure traffic between two hosts on the Internet. For example it can be used for securing traffic from and to an e-commerce site.

By default SSL/TLS is enabled on your account but using a self signed certificate. That means users will be asked to trust the certificate before using the service. A self signed certificate is like a fully signed certificate, traffic will be fully encrypted. The only difference is it is not trusted by web browsers, users will need to trust the certificate before using the service.

Getting and Installing a Fully Signed Certificate

You also have the option to use a fully signed certificate with the following condition.

  • A fully signed certificate signed for your domain will require a dedicated IP address. By default your account will not have a dedicated IP address. Please refer to our homepage or contact our sales department to get a dedicated IP address.

  • You will need to get your certificate signed by a certificate authority by yourself. They will probably ask you to give them some information about your domain and an administrative fee.


Please note that any dedicated IP address request must be justified. We will only grant a dedicated IP address to accounts that absolutely require fully signed SSL/TLS certificate such as e-commerce sites or similar sites.

To install a fully signed certificate to your account please follow the following steps.

  1. Log on to SiteManager if you haven't already logged on.

  2. Go to SSL/SSH/OpenPGP menu and then SSL/TLS Settings menu.

  3. In this page you will see the current information about your current SSL/TLS certificate. If you haven't installed an SSL/TLS certificate it should tell you that SSL/TLS certificate is not installed. Click on 'Install or Renew SSL/TLS Certificate'.

  4. In this page there are a step by step instructions you need to take. The first step is to generate or import web server private key. Choose accordingly from the action field and follow the instructions. Only choose import if you already have a private key with another server.

  5. Next, create a certificate signing request (CSR). Click on Create on the action field. On the next screen you will be asked information about your organization. A special field is Common Name, you will need to enter your domain name to be used in the certificate here, you can also enter your subdomain name here. Please note that only one domain or subdomain may be specified here, you can't specify all of your subdomains. Please double check the name of your domain before continuing. When done, click on Create CSR

  6. On the next screen you will be presented with a text box containing a CSR block. You will need to copy this text fully (including the BEGIN CERTIFICATE and END CERTIFICATE line.

  7. Make the necessary arrangement with your choice of certificate authority to get your certificate signed. You probably will need to pay them an administrative fee. You will also need to confirm your identity, probably by phone. Usually you will need to send them the necessary paperwork, either by fax or by mail. You will also need to send them your certificate signing request (CSR) at some point, usually by copying and pasting it to a web form or sending it by email. Every certificate authorities differs in the way they verify your information, please contact them if you need more information.

  8. If the certificate authority authorizes you, you will receive an SSL/TLS certificate from them. Please save this certificate to a file and don't lose it!

  9. Go back to the Install SSL/TLS Certificate menu and upload the certificate to our web server. Click on 'upload' on the right of 'Upload the SSL certificate from certificate authority' step. On the next screen you will be presented with a text box. Paste the SSL/TLS certificate content to this box. Make sure you also include the lines BEGIN CERTIFICATE and END CERTIFICATE.

  10. (this step is optional) If the certificate authority requires an intermediate CA certificate or server certificate chain, you will need to upload it here. Your certificate authority will provide you with the intermediate certificate you can upload here if required.

  11. Activate the SSL/TLS key pair to install them to our web server. Please wait at most one hour before the certificate gets installed.


Do not delete your web server private key after you receive your certificate from certificate authority. Doing so will make it completely unusable and you will need to regenerate it again..


An SSL/TLS certificate file has an expiration date. You will need to renew your SSL/TLS certificate when it expires.

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